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Ensuring the safety of your data is our top priority. We invest heavily in the security and resilience of every element within our platform — from our cloud infrastructure to the software and daily operations. Consequently, ColdStream adheres to the highest industry standards for security and data protection throughout every phase of your user experience.
We uphold the highest standards of security and reliability through comprehensive industry certifications and compliance practices.
All infrastructure, people, and technologies critical to the confidentiality, integrity, availability, and privacy of all data managed by Diabatix is ISO 27001 certified.
The GDPR is a regulation that protects the privacy and personal data of individuals within the EU. Diabatix is fully compliant with this law, ensuring the highest standards of data security and privacy.
NIS2 enforces the implementation of holistic and stringent security controls to reduce risk and prevent cybersecurity damage to systems and data. Diabatix is fully compliant with the lastest requirements.
Diabatix has several protocols helping you sleep safe and sound at night knowing your data is safe.
We use top-tier encryption algorithms to secure your data before transmission, ensuring strong protection against unauthorized access.
Role-based access to data through identity access management system using two-factor authentication, and end-to-end audit trails, ensuring access in accordance with the security context.
Procedures are established for reporting and tracking incidents for timely communication, investigation, and resolution.
We implement anonymization of data to protect your privacy by ensuring that personal identifiers are removed, making the data untraceable to any individual.
We process customer data in a private compute environment, utilizing our dedicated servers that are protected by a series of firewalls.
We implement continuous security monitoring to proactively detect and respond to any potential threats, ensuring your data remains protected at all times.
Diabatix has several protocols helping you sleep safe and sound at night knowing your data is safe.
We secure your initial entry with stringent authentication measures to verify your identity before granting access to our platform.
Super-admins can establish controls on account settings for Coldstream users.
We enable Multi-Factor Authentication (MFA) to add an extra layer of security, requiring multiple forms of verification to ensure only authorized users can access your data.
Activity logs & access logs are available for the organization’s admin user. Case setup logs are available for each person that has access to a specific case.
"From the very beginning, our customers made it clear that protecting their information was a top priority, and we've made it our unwavering commitment to meet and exceed those expectations every step of the way."
dr. Roxane Van Mellaert, CISO
Diabatix has several measures in place helping us to sleep safe and sound at night knowing your data is safe.
SourceCode is managed centrally with version controls. Records are maintained for code changes and code check-ins and check-outs.
Annual penetration tests are executed in collaboration with ethical hackers to help identify and address security vulnerabilities. These tests validate security controls and ensure regulatory compliance.
All business critical suppliers are ISO27001 certified, ensuring they meet the highest standards for information security and quality of service.
We maintain strict control over our assets, by means of malware protection, wiping and locking. All devices are secured with personal hardware keys and fully encrypted.
Active capacity monitoring based on conservative thresholds and on-demand capacity expansion capability through our highly elastic partners.
Our hosting locations allow your data to be stored close to your own location, ensuring faster access, reduced latency, and compliance with regional data residency requirements, all while maintaining top-tier security.
No, your data is never used to train models for other customers. We ensure complete data isolation, meaning your information remains confidential and is only used for serving you.
Data protection is a key priority for us. We adhere to all relevant data protection regulations, including GDPR and ISO27001 standards. Our processes and systems are regularly audited by independent third parties to ensure compliance, and we are committed to maintaining the highest standards of data security and privacy.
Your data is protected through robust encryption methods both in transit and at rest, utilizing advanced security protocols to safeguard your information from unauthorized access. At all times, you have a full overview of your data and the abilities to whipe all data from our servers.